Returns and Exchanges:
BestSellersWholesale.com strives to provide you and your customers with only the best selling styles. Therefore, in the unlikely event that you are dissatisfied with any of our products, we will assist you with a prompt return or exchange.
All returns and exchanges must be notified within 5 BUSINESS DAYS upon receiving the order. To avoid any restocking fees, all returned merchandise must be returned in unopened condition and include original manufacturer's packaging. Returns must be unworn, unaltered, and unwashed with all tags and original packaging. If the package is returned in opened condition, there is a 20% restocking fee. Any goods returned after 7 days will automatically incur a 20% restocking fee and return will be processed in the form of a store credit. No returns are accepted after 15 days of receiving order. Any Sale or Clearance styles are final sale and not eligible for a return.
Shipping on Returns:
All shipping on orders and returns are your responsibility. Customers will be responsible for all shipping charges incurred for delivery and exchanges, including rush charges. We recommend you to send your return via an insured carrier. We are NOT responsible for lost returns.
Cancellations and Damages:
To cancel your order, please contact us with your order number and name with request to cancel. If the order has not been shipped, your order will be cancelled and fully refunded. If the order is already in route, we cannot cancel.
For all damaged or missing pieces, we can only issue a store credit on your account. Please note that we cannot send a replacement piece because we are not able to break packs under any circumstance. Claims for any damage must be made within 5 BUSINESS DAYS upon receipt of merchandise. Claims for missing item must be made within 2 BUSINESS DAYS upon receipt of merchandise. All items returned for credit must be in original packaging.
Shipping and handling are NON REFUNDABLE (including but not limited to all refused and unaccepted packages).
To request a return, please contact us at firstname.lastname@example.org with the following information:
1. Invoice Number
2. Company Name
3. What you are returning
4. Reason for return